About the role
As a Technical Support Specialist, you'll be the trusted guide for our customers. You'll troubleshoot issues, explain product workflows clearly, and feed insights back to product and engineering so we keep improving.
What you'll do
- Respond to customer requests across email and support channels with clarity and care
- Diagnose and resolve technical issues across our software and training platforms
- Document common problems, solutions, and product feedback
- Escalate complex issues and collaborate with engineering when needed
- Help create help articles and onboarding resources that reduce repeat issues
What we're looking for
- Strong customer communication skills and patience under pressure
- Ability to troubleshoot software issues methodically
- Comfort learning new tools and explaining technical concepts simply
- Reliable remote work habits and strong written English
- Experience in technical support, customer success, or a related role
Nice to have
- Familiarity with web apps, CRM tools, or helpdesk platforms
- Background supporting SaaS or education products
- Basic understanding of HTML, APIs, or browser developer tools
What we offer
- Competitive salary and performance incentives
- Fully remote-friendly work setup
- Mentorship and continuous learning opportunities
- Clear path to grow into customer success or product support leadership
Ready to apply?
Complete the application form with your CV and a short note about why this role is a fit. We review every application that comes in.